Why have my contacts not been added to the automation?

It may happen that your contacts are not correctly added to the automation. In this article, you will learn:

These are the most common causes:

  • The automation is not active.
  • The start triggers are not set correctly.
  • The contacts do not meet the conditions of the start trigger.
  • The start trigger is set after the contacts have already met the conditions.
  • The integration did not add your contacts to the automation.

We recommend the following:

  • Check if your automation is active. You can set and check this at the top right of the screen.
  • Check the start triggers you have set to determine why certain contacts are not being added.
  • If you use a page visit as a trigger, verify if the URL in your start trigger matches the page and domain you have set in site tracking.
  • Start triggers do not work retroactively. This means that if a contact has already met the trigger conditions before your automation was created, they will not be included in the automation. You can manually add these contacts through a bulk action.
  • When using a form from an external party and the start trigger 'Fills out form', contacts are not added. In this case, use the start trigger 'Subscribes to a list'.
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