The path of your contacts within an automation clearly shows which steps they have already taken and can help you identify issues with your automation.
The path shows the following:
-
How and when a contact entered the automation
-
When a contact reached a specific step in an automation
-
Which direction a contact followed in an 'if/else' action
-
Why a contact did not receive an email
In this article, we will show you the steps to view the contact's path:
- Click on a contact to open their profile. Then click on the name of the automation you want to view.
- Next, a screen will open where you can view the status, when a contact started the automation, and how far along they are in the automation. Click on 'Show' to view the contact's path.
- On the next page, you can view the path. It indicates which steps have been completed and how the contact started the automation. If you see a red cross next to a particular step, it means the contact skipped or did not complete that step. Hovering over the cross with your mouse will display the reason why that step was skipped.