What is the difference between the portal and my MailBlue environment?

We have a new customer portal (July 2021). Read more about the new environment here

When you purchase a MailBlue subscription, you will encounter two different environments. To prevent or resolve confusion about this, we will explain below what the difference is between these two environments and what each environment is used for.

MailBlue environment

We know the MailBlue environment as the environment where you work on your email marketing. From this environment:

  • You build automations
  • You manage contacts
  • You send campaigns/emails
  • You view reports of executed actions
  • We provide a CRM system
  • You create integrations with other apps
  • And of course much more!

From this environment, for example, you work on lead follow-up or expanding your customer base through the email marketing strategies you apply here. This is your actual work environment.

The portal / customer portal (login.mailblue.nl)

The customer portal forms the basis of your MailBlue account. From the portal, you can manage everything related to your MailBlue subscription. An environment where you essentially manage everything except your email marketing itself. Here you can:

  • View, upgrade, and downgrade your subscription
  • View invoices
  • View your previously asked questions or submit new questions to the Support Team
  • Log in to the Blue Academy
  • View/manage your affiliate details and referrals (if applicable)
  • View and update your (payment) details
  • Log in to your MailBlue environment

These two environments are connected but have different functions. You log in via login.mailblue.nl, which will take you to the customer portal. Then click on 'go to my account' to access your MailBlue environment.

If you have forgotten your login details, you can request a password reset or contact the support team via info@mailblue.nl.

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