Have you received a notification 'Action required: you need to grant authorization' in the portal environment? This article provides more information on how to resolve this.
Action required: you need to grant authorization
You will see this notification:
- When you previously paid by invoice and now want to pay by direct debit
- We do not have authorization from you
- The direct debit has failed previously
Therefore, we need a new authorization. Click on 'grant authorization' and enter your IBAN details here. The subscription costs will be automatically debited at the next renewal.
Credit card
Prefer to pay by credit card?
- Go to login.mailblue.nl and enter your details to log in to the portal environment.
- Click on 'Settings' in the menu.
- On the right, you will find the option to adjust your direct debit authorization.
- Click on 'Prefer to pay by credit card?' and enter your details.
Watch the explanation in the form of a video below: