How can I contact you during the weekend?

At MailBlue, we are more than happy to assist you. You can ask your questions not only through our helpdesk but also through our Facebook community.

Here is an overview of all the ways you can reach us:

  • Ticket form: You can fill out a form on our website and explain your question there. You can also assign a priority, namely: 'Low', 'Normal', 'High' or 'Urgent'. Please note: if you set the priority to high/urgent and your question turns out not to be high/urgent, it will be changed to normal. By filling out our form as a customer, we receive a lot of information about the issue and your account. This way, we often have all the necessary data at hand and can act quickly. This method of contacting us is therefore highly recommended.
  • Email: If you prefer to contact us via email, you can send your question to info@mailblue.nl. 
  • Support questions: If you are working in your MailBlue environment and want to ask a question directly, you can do so through your 'tickets'. You can find out exactly where this is located in the portal here.
  • Facebook: At MailBlue, we manage a Facebook community consisting of more than 4,000 members. If you want both us and other MailBlue users to help you brainstorm, you can ask your questions here.

 

Office Hours

Our support is available during office hours, from Monday to Friday, from 09:00 to 17:00. 

Facing an urgent issue during the weekend? You can submit your question via a form on our website. Make sure to mark the question's priority as 'high' or 'urgent'. This way, your question will be addressed promptly, even during the weekend. 

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