How does the billing work?

At MailBlue, payments are arranged through automatic direct debit. When you request your new subscription, this is automatically set up by providing authorisation.

If you have chosen a monthly subscription, your subscription will be renewed every month, resulting in a new invoice being sent to you monthly.

If you have signed up for an annual subscription, your subscription will be renewed once a year, resulting in you receiving one new invoice annually.

If you upgrade or downgrade your subscription, you will also receive a new invoice for the new subscription. In the case of a downgrade, the amount on the invoice will be 0 euros, as no costs are refunded. In the case of an upgrade, you will receive an invoice for the remaining amount. You will only pay the full amount with the next renewal.

You can find all invoices in the portal under 'invoices' in the menu on the left. The invoices are also automatically sent to the email address you provided in the portal. If you wish to change this email address, you can read how to do so here.

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