What can I do if my direct debit fails?

The payment process at MailBlue is done through automatic direct debit. To ensure a smooth process, we ask all subscription managers to grant an authorisation. By granting this authorisation, you give permission to automatically debit the costs of your subscription. If you do not grant authorisation, we will assist you by sending reminders and explanatory emails.

I have granted authorisation, but I still receive a payment reminder. What can I do?

If you have correctly granted your authorisation but still receive a payment reminder, it means that the direct debit has failed. The failure of the automatic direct debit process can have various reasons:

  • Your mandate is (no longer) valid, meaning there is no longer permission to debit the amount. This can occur, for example, when an account has been closed and/or you have switched bank accounts. In this case, you can grant a new authorisation and make a one-time manual payment.
  • The balance in the linked account was too low, resulting in the direct debit being rejected. In this case, there was insufficient funds in the account, causing the system to be unable to debit the amount. It is not necessary to grant a new authorisation in this case, as it is still valid. However, you will need to make a one-time manual payment. If there are sufficient funds in the account for the next debit, the amount will be debited as usual.
  • You have initiated a chargeback. By initiating a chargeback, you retrieve your money by blocking the direct debit. The money will be returned to your account, leaving the invoice unpaid.

An automatic direct debit can never be retroactively applied. Therefore, if the direct debit fails for any reason, you must make a one-time manual payment for each failed direct debit.

All manual payments can be made to the account number indicated on the invoice sent to you.

If you want to ensure that your automatic direct debit is successful next time, you can always grant a new authorisation. An authorisation is never duplicated and will replace the old/previously granted authorisation.

If you are unsure about your granted mandate and whether everything is proceeding correctly, feel free to email us at info@mailblue.nl and we will be happy to assist you.

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