How do I clear my cookies and cache from my browser?

It is common that when you have login issues, we ask you to clear the cookies and cache of your web browser. Clearing the cache and cookies can resolve certain issues, such as loading or layout problems. But how exactly do you do that?

We will explain the steps for some of the most commonly used web browsers in this article:

Google Chrome

You don't necessarily have to clear the cookie and cache data from all sites, you can also do this specifically for / However, we will explain both methods for the Google Chrome web browser.


Clearing cookies & cache for just one website

1. Open Chrome on your computer.

2. Click on the keychain in the toolbar.

3. Select 'Cookies'.


4. Select the website for which you want to delete the cookies.

5. Click 'remove'.

6. Click 'done'.



Clearing all cookies & cache from a specific period

1. Open Chrome on your computer.

2. Click on 'Chrome' in the top right corner.

3. Click on 'Clear browsing data'.


4. Choose a period at the top. If you want to delete everything, select 'All time'.

5. Tick the boxes next to 'Cookies and other site data' and 'Cached images and files'.

6. Click 'Clear data'.





1. Open Safari.

2. Go to the top menu and click on 'Safari' then 'Preferences'.


3. Click on the 'Privacy' tab and then on 'Manage Website Data'.


4. Select the websites for which you want to delete the cookies and click 'Remove' or choose 'Remove All'.

5. Click 'Done'. The cookies are now deleted.




1. Open Safari.

2. Go to the top menu and click on 'Safari' then 'Preferences'.


3. Click on the 'Advanced' tab.

4. Check the box at the bottom for 'Show Develop menu in menu bar' and close the window.


5. At the top of the menu bar, you will now see 'Develop'. Click on it and then on 'Clear caches'.


6. The caches have now been cleared.



1. Click on the padlock icon on the left side of the address bar.

2. Click on 'Clear Cookies and Site Data...'



1. Click on 'Firefox' in the menu bar at the top of the screen and select 'Preferences'.


2. Select the 'Privacy & Security' panel.

3. Scroll down a bit and in the 'Cookies and Site Data' section, click on 'Clear Data...'

4. Uncheck 'Cookies and Site Data'.

5. With 'Cached Web Content' checked, click on the 'Clear' button.


6. Close the 'About:preferences' page. Any changes you made will be automatically saved.


Microsoft Edge

1. In Microsoft Edge, select 'Microsoft Edge' > 'Settings'.


2. Select 'Privacy, search, and services'.

3. Scroll down and under 'Clear Browsing Data' choose 'Choose what to clear every time you close the browser'.


4. Enable the option 'Cookies and other site data'


Once this feature is enabled, all cookies and other site data will be deleted every time you close the Edge browser. This will log you out of most sites.

If you are still unable to resolve the issue after following the article, I recommend contacting your web developer as they will be best equipped to assist you.

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