How to enable a session timeout in MailBlue?

A session timeout is a security setting within your account that can be enabled by any account administrator and is part of user session management. When you enable a session timeout, every user will be automatically logged out of your MailBlue account if they are inactive for a certain period of time. While enabling this setting is not mandatory, it is recommended. The session timeout helps ensure that your account is secure and protected from unauthorised access.
In this article, you will learn how to configure a session timeout for your MailBlue account.
Attention! Any user in the administrator group can enable session timeout and set its duration.
  • You can set the session timeout duration from 15 minutes to 24 hours (in increments of 15 minutes or 1 hour)
  • The trial account's timeout duration is 24 hours. This cannot be changed
  • Session timeout is set at the account level. It cannot be set on an individual user basis
  • A timeout warning appears in a window 60 seconds before a user is automatically logged out
  • This security setting is included in all subscription levels

Enabling a Session Timeout

  1. Click on "Settings"
  2. Click on 'Security'
  3. Click on the "Session Timeout" switch to turn it "On".
  4. Click on the dropdown(s) under "Session Timeout Duration" to set the timeout limit. If a user is inactive during this period, they will be logged out of the account.


Please note that if you do not set a session timeout duration, it will default to 24 hours.

Your settings will be automatically saved.

Frequently Asked Questions

What is considered an inactive account user?
An inactive account user is a person who has access to your MailBlue account and has not clicked, typed, or refreshed a page in their account within a certain period.

What is a user session?
A user session is when a person performs a series of actions in your MailBlue account. These actions include creating and sending a campaign, setting up an automation, importing contacts, managing a pipeline, and more. A user session begins when the person logs into the account and ends when they log out.

What is user session management?
User session management is a critical security consideration recommended for all MailBlue account users. It allows account administrators to manage various security settings related to user sessions. Currently, MailBlue offers account administrators the ability to set session timeout at the account level.

How is the timeout warning displayed to users in my account?
The image shows how the timeout warning is displayed to inactive users of your account:


What other account security settings are available?
In addition to enabling session timeout, we recommend everyone to enable multi-factor authentication, also known as MFA.
MFA enhances your business security by requiring users to identify themselves using two authentication methods. One is your username and password, and the other is a six-digit verification code. Enabling MFA can further prevent unauthorized access to your account.

This setting is located on the Settings > Security page in your MailBlue account.

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