How do I download my email as an EML file?

When our support team is investigating your campaigns, it's important that we have all the technical information of the campaign. This information is located in the email's "source code," which you can download as an EML file. Sometimes a support agent may ask for this file.

The way to obtain this file varies depending on your email provider. For this reason, we will briefly explain how to do this for all common email providers.

You can also use this feature to share an email as a file with someone else.

Parts of this article:

• Gmail
• Outlook (formerly Hotmail)
• Yahoo Mail
• Apple Mail

Gmail

1. Go to the Gmail website (https://mail.google.com) and log in to your account.
2. Find the email you want to download as an EML file and open it.
3. Click on the three vertical dots icon (More) in the top right corner of the email.
4. From the dropdown menu, select 'Download message (.eml)’.
5. The EML file will now be downloaded to your computer.
   
   

Outlook (formerly Hotmail)

1. Go to the Outlook website (https://outlook.live.com) and log in to your account.
2. Find the email you want to download as an EML file and open it.
3. Click on the three horizontal dots icon (More actions) at the top.
4. From the menu, choose 'View message source'.
5. A new window will open with the source code.
6. Press CTRL + A (or Cmd + A on a Mac) to select the entire source code, then press CTRL + C (or Cmd + C on a Mac) to copy the content.
7. Open a new text file (e.g. Notepad on Windows or TextEdit on Mac) and paste the copied content (CTRL + V or Cmd + V).
8. Save the text file with the extension '.eml' (e.g. "my_email.eml").
   
   

Yahoo Mail

1. Go to the Yahoo website (https://mail.yahoo.com) and log in to your account.
2. Find the email you want to download as an EML file and open it.
3. Click on the three vertical dots icon (More) at the top of the email.
4. Choose 'View message source' from the menu.
5. Follow the same steps as in Outlook (from step 5) to copy and paste the source code.
   
   

Apple Mail

1. Open the Mail app on your Mac.
2. Find the email you want to download as an EML file and open it.
3. Click on 'File' in the menu bar and choose 'Save as'.
4. Select a location on your computer and choose 'Source' as the file type.
5. Save the file with the extension '.eml' (e.g. "my_email.eml").