We have a new customer portal (July 2021). Read more about the new environment here
When you purchase a MailBlue subscription, you will encounter two different environments. To prevent or resolve confusion about this, we will explain below what the difference is between these two environments and what each environment is used for.
MailBlue environment
We know the MailBlue environment as the environment where you work on your email marketing. From this environment:
You build automations
You manage contacts
You send campaigns/emails
You view reports of executed actions
We provide a CRM system
You create integrations with other apps
And of course much more!
From this environment, for example, you work on lead follow-up or expanding your customer base through the email marketing strategies you apply here. This is your actual work environment.
The portal / customer portal (login.mailblue.nl)
The customer portal forms the basis of your MailBlue account. From the portal, you can manage everything related to your MailBlue subscription. An environment where you essentially manage everything except your email marketing itself. Here you can:
View, upgrade, and downgrade your subscription
View invoices
View your previously asked questions or submit new questions to the Support Team
Log in to the Blue Academy
View/manage your affiliate details and referrals (if applicable)
View and update your (payment) details
Log in to your MailBlue environment
These two environments are connected but have different functions. You log in via login.mailblue.nl, which will take you to the customer portal. Then click on 'go to my account' to access your MailBlue environment.
If you have forgotten your login details, you can request a password reset or contact the support team via [email protected].