It may happen that your contacts are not correctly added to the automation. In this article, you will learn:
These are the most common causes:
The automation is not active.
The start triggers are not set correctly.
The contacts do not meet the conditions of the start trigger.
The start trigger is set after the contacts have already met the conditions.
The integration did not add your contacts to the automation.
We recommend the following:
Check if your automation is active. You can set and check this at the top right of the screen.
Check the start triggers you have set to determine why certain contacts are not being added.
If you use a page visit as a trigger, verify if the URL in your start trigger matches the page and domain you have set in site tracking.
Start triggers do not work retroactively. This means that if a contact has already met the trigger conditions before your automation was created, they will not be included in the automation. You can manually add these contacts through a bulk action.
When using a form from an external party and the start trigger 'Fills out form', contacts are not added. In this case, use the start trigger 'Subscribes to a list'.