How do I customize the opt-in confirmation email?

The opt-in confirmation email is the message your contacts receive after signing up via a form. This confirmation email can only be sent when you have the double opt-in feature enabled on the form. In this article, you can read more about the difference between double and single opt-in. If a contact is already active on your list, this email will not be sent.

In this article, we will show you how to customise the confirmation email.

To customise the confirmation email, follow these steps:

  1. Click on 'Website' in the left menu, then click on 'Forms'.


  2. Click on the form for which you want to change the confirmation email.
  3. Click on 'Options' in the right menu.
  4. Then click on the "pencil" icon next to the 'Form Action' section:

  5. Next to 'Subscription email', click on 'Edit'.

  6. You can then edit the email in the same way as within your campaigns. To change the subject of the confirmation email, click on the cogwheel in the top right corner.


  7. A window will appear where you can make these adjustments. You can also, for example, send a test email to yourself.


  8. Once you have finished making the changes, click on the blue 'Done' button in the top right.
  9. Your confirmation email has now been customised.
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